World-class Public Services: Engaging with Citizens and Staff
Wednesday, 15 October 2008
09:15 - 12:30
21 Palmer Street, London
This conference will investigate:
- What do ‘world-class’ public services look like?
- How do public services engage with citizens innovatively and effectively?
- How can public services make best use of the ideas, enthusiasm and time of their staff?
- Peter Housden, Permanent Secretary, Communities and Local Government
- Hugh Lanning, PCS
- David Macleod, author of The Extra Mile
The event will provide senior managers from central government, health and the police with:
- Access to the latest research about how to deliver high quality public services;
- Practical insights into how practitioners have engaged with citizens and staff – what to do and what not to do;
- Opportunities to question leading public service managers on how to tackle the challenges you are facing day to day.
Who should attend?
Managers, leaders, those in customer facing roles, those with responsibility for employee engagement and procurement.
The Work Foundation and Adobe
The Work Foundation has been one of the UK’s leading centres of research on public value over the past three years and will be presenting the findings of their latest programme.
Adobe is constantly seeking to understand more about how to deliver high quality public services <br>and continues to work with public sector organisations to enable them to secure greater efficiency, to improve customer focus and increase security.
Attending the event
This event is free to attend and will provide an opportunity to network over lunch from 12:30.
If you would like to reserve a place or more details, please contact James Green – firstname.lastname@example.org or 020 7976 3505
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